TERMS AND CONDITIONS

REVISION POLICY

The number of revisions available depends on the package you select. You may request revisions within the limits specified in your package details. Our goal is to ensure that the final work meets the agreed project requirements, and we will continue making eligible revisions according to the scope of your selected package.

No additional charges will apply for revisions that remain within the originally approved design concept and project scope. Revised designs are generally delivered within 48 hours, depending on the nature and complexity of the requested changes.

Any changes or revisions requested after the final design has been approved may be considered additional work and may require a separate order or additional fee.

REFUND POLICY

Refunds may not be available under the following circumstances:

  • A special, discounted, or customised package has been purchased.
  • The initial design concept has already been approved.
  • Revision requests have already been submitted and work has been performed on them.
  • The cancellation is requested for reasons unrelated to Onevision International or the services provided.
  • The client has remained unresponsive for more than two weeks during the project.
  • The client has violated the company's terms, policies, or agreed project conditions.
  • Another company, agency, or designer has been hired to work on the same project after work with Onevision International has commenced.
  • The client has failed to provide sufficient information, content, instructions, or materials required to complete the project.
  • A completely new design direction or concept is requested after work has already begun.
  • The refund request is submitted outside the applicable refund request period.
  • The client's business is closing, changing ownership, changing its name, or changing direction for reasons unrelated to the services provided.
  • Refunds will not be issued due to a change of mind, disagreement with a business partner, or other circumstances unrelated to the quality or delivery of the purchased service.
  • If a client purchases a bundle of services and is dissatisfied with only one service, any eligible refund will apply only to that individual service rather than the complete package.
  • Refund requests submitted more than 7 days after the original purchase date may not be eligible for consideration.
  • Services including Social Media Marketing or Management, Search Engine Optimisation (SEO), domain registration, copyright or trademark-related services, web hosting, SSL certificates, DDoS protection, paid plugins, and other third-party services are non-refundable once purchased, activated, or delivered.
  • For website projects, refunds will not be available once the design has been approved and the project has entered the development stage.
  • Refund requests will not be accepted after the final logo or website design has been approved.
  • A partial refund of up to 25% may be considered if the client does not provide the required initial logo or website design brief within 10 days of placing the order.

CANCELLATION POLICY

We require at least 30 days' notice for the cancellation of ongoing services related to a website or digital project. This notice period allows our team to complete outstanding work, prepare necessary backups, organise project files, and support an orderly transition.

Cancellation requests should be submitted to us in writing or by email at least 30 days before the intended cancellation date. Where applicable, the request should include the reason for cancellation and any reasonable requirements relating to the handover or transition process.

After receiving a valid cancellation request, we will work with the client to complete any applicable outstanding tasks, prepare available project files and data, and assist with the handover process according to the agreed project scope.

Failure to provide the required cancellation notice may result in a charge of up to 50% of the applicable service cost.

GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by and interpreted in accordance with applicable laws of the United States, without regard to conflict-of-law principles.

Where legally permitted, you and Onevision International agree that disputes relating to these Terms, the use of our website, or our services may be handled by the appropriate federal or state courts within the United States.

Where applicable, both parties agree to make reasonable efforts to resolve any dispute, claim, or disagreement in good faith before beginning formal legal proceedings.

If a dispute cannot be resolved through direct communication within a reasonable period, either party may propose mediation or another appropriate method of dispute resolution before pursuing any remedies available under applicable law.

Customers located outside the United States may also have rights under the laws of their country or region. Nothing in these Terms is intended to remove any mandatory consumer rights that cannot legally be excluded.

DELIVERY POLICY

  • Completed project files or deliverables will be provided using the contact information, email address, account, or delivery method agreed upon during the project.
  • Project turnaround times depend on the service and package selected. Standard projects generally require a minimum of 2 business days unless otherwise stated.
  • Clients requiring urgent delivery should contact our customer support team to discuss availability and any applicable priority charges.

CUSTOMER SUPPORT

Our customer support team is available to assist with questions, project updates, and service-related concerns. We aim to respond to all enquiries as quickly as reasonably possible.

SMS / TEXT MESSAGING TERMS

Program Description: By opting in, you agree to receive SMS messages from Onevision International. Messages may include responses to enquiries, appointment confirmations, project updates, service notifications, and occasional promotional communications.

How to Opt In: You may opt in by submitting your phone number through our contact form and selecting the SMS consent option where available.

Message Frequency: Message frequency may vary depending on your enquiries, project activity, appointments, or communication preferences.

Cost: Message and data rates may apply depending on your mobile carrier and service plan.

Opt-Out: You may unsubscribe from SMS communications at any time by replying STOP. After opting out, you may receive a final confirmation message.

Help: Reply HELP to an SMS message or contact us at info@onevisioninternational.co.uk .

Carrier Availability: Message delivery may depend on your mobile carrier and network availability. Mobile carriers are not responsible for delayed or undelivered messages.

Eligibility: You must be at least 18 years old, or the applicable age of majority in your jurisdiction, to participate in our SMS program.

Privacy: Please review our Privacy Policy . Mobile opt-in information and consent data will not be shared with third parties or affiliates for their independent marketing purposes.

COMMUNICATION POLICY

  • Onevision International is responsible only for communications made through our official website, authorised email addresses, and officially approved communication channels.
  • Our primary email address is info@onevisioninternational.co.uk .
  • Onevision International will not be responsible for losses, damages, or misunderstandings resulting from communication through unauthorised email addresses, phone numbers, social media profiles, or other unofficial contact channels.
  • If a client becomes unresponsive for more than 45 days, project reactivation charges may apply before work can resume.
  • Onevision International accepts responsibility for official information provided through its authorised website, domains, and communication channels.